Refund policy

 

Returns & Refunds Policy

 


 

Returns

 


We want you to be fully satisfied with your purchase.


You may return your item within 30 days of delivery, provided that:

 

  • The item is unused and unworn

  • All original packaging and tags are intact

  • The item is in its original condition

 


To start a return, please contact us with your order number.

 

 

 

Non-returnable items

 


Please note that the following items cannot be returned:

 

  • Personalized or custom-made products (e.g. items with name/number)

  • Items that have been used, worn, or damaged after delivery

 

 

 

 

Refunds

 


Once your return is received and inspected, we will notify you of the approval.


If approved:

 

  • Your refund will be issued to your original payment method

  • Processing time: 5–10 business days

 

 

 

 

Exchanges

 

We only replace items if they are:

 

  • Defective

  • Damaged upon arrival

  • Incorrect item received

 


If you need an exchange, please contact us with your order details.

 

 

 

Return shipping

 


Customers are responsible for return shipping costs unless:

 

  • The item arrived damaged

  • You received the wrong product

 


We recommend using a trackable shipping method, as we are not responsible for lost returns.

 

 

 

Late or missing refunds

 


If you haven’t received your refund yet:

 

  1. Check your bank account again

  2. Contact your payment provider

  3. Contact your bank

 


If you still have not received it, please contact us.

 

 

 

Contact

 


If you have any questions, feel free to contact us:

info@your-jersey.com